Custom wedding ornament- photo Christmas family ornament wedding keepsake ornament- picture ornament - first Christmas as mr and mrs married

Frequently Asked Questions

Care instructions- How do I wash my glass/mug?

Although I do use high quality professional grade outdoor vinyl and adhesive foil, I do recommend to gently hand wash all products with soap and cold water for longevity! Let air dry.

We have now also added an option to upgrade any mug into a 15 oz dishwasher / microwave safe option. Please feel free to reach out with any questions prior to purchasing.

UPGRADE TO DISHWASHER SAFE:
https://etsy.me/3yTIfXR

Do you do custom orders?

Do you have a different design in mind? Please message me for any custom order! I am happy to chat and quote new ideas :)

I absolutely love creating and would love to design something unique and special for you!

We also do logos! ;)

I can change wording and phrases on any of my products using any font you see in my shop! Just leave your request in the notes to seller box at checkout.

How soon will I get my order?

Although I do try to ship out your order before your "scheduled ship date", I do have a current processing time of 1-2 weeks on all products!

You can find your "SCHEDULED SHIP DATE" on your confirmation email and invoice.

If you need your item(s) prior to this date, please message me to request a RUSH ORDER and to check my availability. Ill be more than happy to accommodate you as best as I can :)

** once USPS has the item in their possession, I unfortunately have zero control over any delays or delivery date. If your tracking is stalled, please remain patient as USPS does not always show all updates right away. If you have any questions regarding tracking or package please contact me or your local post office.

Do you provide bulk orders/bundle deals?

Yes, we do! Please message me with exactly what you have in mind and we can send a quote and work with your budget!

We have made custom orders for bridal shows, wedding planners, bloggers, schools and sororities, family reunions, and corporate events for large companies!

I do provide a discount for bulk orders however, these orders require a bit more time than my usual processing. Please allow 2-3 weeks for these orders depending on the quantity needed and availability of items.

Can I have a stemmed wine glass or flute ?

YES! I know some brides personally like stemmed glasses better than stemless glasses!

I can make any design you see in my shop on a stemmed glass or flute. Please just include this request in the notes to seller box at checkout along with the names or design needed.

Stemmed wine glasses hold 15 oz. (same as stemless)

Stemmed champagne glasses hold 6 oz. (stemless flute holds 8.5 oz)

Please message me with any questions :)

HELP! I put in the wrong address and need to update it.

No worries, we can update your address! No need to cancel the order. Just send us a message within 24 hours of placing your order and we will update on our end!

Once package has shipped, we cannot update the address and therefore cannot reship the item until it has been returned back to us. We will reach out to you immediately upon receiving the returned package to discuss reshipping :)

Custom and personalized orders

Products are made as shown in our listing photos unless otherwise specified.

Please be sure to be as specific as possible with your custom order requests. Please advise on color selection, font and any capitalization requests in the notes to seller box at checkout. You may request proofs as well on any items before they are made. :) we are always happy to help if you have any questions.

Please note we do not allow refunds on personalized items or custom drawn orders.